shipping policy
Shipping and Delivery Policy
Processing Time
- All orders are processed within 1-3 business days after receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Our average shipping time is 10 business days, depending on the destination country.
- Delivery times may vary slightly due to customs processing or local courier delays.
Shipping Methods and Charges
- We offer Standard International Shipping as the default method.
- Shipping charges are calculated at checkout based on your location and the total weight of your order.
- In some cases, free shipping is available for orders above a certain amount (details provided during checkout).
Customs and Import Duties
- International orders may be subject to customs and import duties. These charges are the responsibility of the buyer.
- Please check your country’s customs policies before placing an order.
Tracking Information
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the courier's tracking platform.
Delivery Delays
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While we strive to meet the 10-day delivery timeframe, some delays may occur due to:
- High demand during peak seasons.
- Customs clearance in the destination country.
- Local courier issues or natural events.
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If your order is delayed beyond 15 business days, please contact our customer support team at infowavverse24@gmail.com.
Damaged or Lost Packages
- If your package is damaged during transit, please notify us within 48 hours of receiving it.
- In case of a lost package, contact us, and we will coordinate with the courier to resolve the issue or arrange a replacement/refund.
Returns and Refunds
- For any return or refund requests, refer to our Return Policy page or contact our support team.
Customer Support
For further inquiries regarding shipping or delivery, please email us at infowavverse24@gmail.com or use the live chat feature on our website.